Help Center

You can execute currency exchanges from Monday to Friday between 9 am to 6 pm GMT. If you try to do so outside of this timeframe, your currency exchange will be declined.

If this is not your case, please contact the Support Team via our Intercom Live Chat or email at help@blackthorn.finance and provide the following information:

• Amount and currency

• Date and time of the attempt

• Transaction ID

We work with our Partner Saxo to get the best value exchange rate. They derive their

rates from a broad range of Tier 1 institutions. These include banks, ECNs and market making firms with unique liquidity.

We will show you the rate you will get when you are doing the currency exchange (this is currently only available on the Web Portal):

• Once you log in, click on Currency exchange tab

• Choose the account from where you want to exchange

• Choose the amount and the currency you want to exchange from

• Choose the currency you want to get; you will see displayed the exchange rate and the amount you get

• Chose the target account, if you are using the Multi-Currency account you can exchange currency within the same account

• Click Exchange

• A confirmation pop-up will confirm that the exchange is in process, you will see the exchanged funds in your balance in a few minutes.

Individual accounts are currently linked to the platform you are signing up with, this means that if you signed up/logged in via the App you can only access through the App, same for Web portal.

Using the Mobile App:

• Once you log in, click on Exchange

• Choose the currency account from where you want to exchange

• Enter the amount you want to exchange from

• Choose the currency you want to get; you will see displayed the exchange rate and the amount you will get – if you don’t see the currency you want to exchange to you can click on the + icon and from there, create the currency account you need (or check this FAQ)

• Click Send

• A confirmation pop-up will show the details you entered, you have 30 seconds to confirm the exchange otherwise the pop-up will refresh with an updated exchange rate and the new amount you will get

• Click on Confirm to proceed or click the arrow to go back – once confirmed, you will see the transaction details

Using the Web Portal:

• Once you log in, click on Currency Exchange tab

• Choose the account from where you want to exchange

• Enter the amount and the currency you want to exchange from

• Choose the currency you want to get; you will see displayed the exchange rate and the amount you get

• Chose the target account, if you are using the Multi-Currency account you can exchange currency within the same account

• Click Exchange

• A confirmation pop-up will confirm that the exchange is in process, you will see the exchanged funds in your balance in a few minutes.

Individual accounts are currently linked to the platform you are signing up with, this means that if you signed up/logged in via the App you can only access through the App, same for Web portal.