Help Center

Using the Mobile App:

• Download the Mobile App:

  • iOS: https://apps.apple.com/gb/app/blackthorn/id1509077781

  • Android: https://play.google.com/store/apps/details?id=com.blackthorn.app&hl=en_GB&gl=US

• Click on Sign up and follow the instructions.

• Please note: You will need to provide ID proof / Passport / Driving license / 3 Months bank statements

Using the Desktop Web Portal:

• Go to https://client.blackthornfs.com/sign-up

• Click on Private account

• Click on the create button

• On the “sign up” page provide the required information.

• Please note: You will need to provide ID proof / Passport / Driving license / 3 Months bank statements

To open an Individual Account:

• We will need to verify your identity through photographic ID (Passport, Driving License or National ID card)

• You will also need to provide proof of address that’s not older then 3 months

Please make sure that the document meets the below criteria: 

• The ID document needs to be valid and not expired or due to expire within the next 3 months

• The full document is legible - i.e. nothing is obstructing the details on it

• The light of the camera’s flash doesn’t obscure any part of the document

• Contains your full name and matches the details of your address

• Please ensure that the file is in a JPEG, JPG, DOC, DOCX, JNG, GIF or PDF format

• Black and white scans and document copies cannot be accepted