Help Center

An outbound transfer is usually pending because it is most likely under review, and we are waiting for confirmation of approval from the recipient bank.

Once the transfer is approved, we will execute the transaction.

If the transfer is pending for longer than 24 hours, please contact our Support Team via the Intercom Live Chat or email at help@blackthorn.finance. You will need to provide the transaction ID (for more details on where to find this, check our dedicated FAQs).

Using the Mobile App:

• On the “Home” page, click on View Details

• You will be able to see your account number, sort code, IBAN and SWIFT/BIC depending on the available currencies on your account

• Use those details to add funds on your Blackthorn Account

Using the Web Portal:

• Once you are logged in click See all accounts

• You will see the account details (account number, sort code, IBAN and SWIFT/BIC depending on the available currencies on your account) below each account name

• Use those details to add funds on your Blackthorn Account

The function Add Funds is for card top ups which will be available in the future.
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Using the Mobile App:

• Once you log in, click on Create a new currency account

• In Account name enter the name you would like to give to the account

• Click on the currency and you will see the list of the currencies available, choose the one you need

• Click Create Account

• You will see confirmation that the account has been successfully created

In App you are able to create only one Multi-currency account for each individual currency, it’s not possible to have multiple account for the same currency.

Using the Web Portal:

• Once you log in, click on Accounts tab

• Click on New Account

• Select a name (you can choose the name of your account to make it easier to find it)

• Select country and account currency - please note that the country is based on our IBAN and not your location

• Click Create Account

Once you click on Create Account, the account is not created instantly, we will need to review it, once this has been reviewed you will receive an email confirming that your account has been activated.

Once your new account has been activated you will be able to see the details on the Web Portal, if you already have other accounts, you can view the whole list under Account tab.

Under each Account you will be able to see BIC and IBAN details.

If you have a SWIFT Account, this should have been sent in your welcome pack.

If you require a SWIFT Account or us to resend the details, please contact the Support Team via our Intercom Live Chat or email at help@blackthorn.finance .

If the beneficiary didn’t receive the payment, please contact the Support Team via our Intercom Live Chat or email at help@blackthorn.finance providing the following information:
Using the Web Portal:

• The proof of payment: you can download it from your Payments & Transfers activities

• Once on the Payments & Transfers tab, click on the transaction you have questions about, a pop-up will open with the transaction details

• At the bottom of this pop-up you can download the proof of payment (or you can copy the transaction ID) and send this to us to investigate further

Using the Mobile App:

• The proof of payment: you can download it by clicking on History

• Click on the transaction you have questions about, a pop-up will open with the transaction details

• Click on Receipt to share the transaction’s details

Your funds are credited to your account as soon as it's received from the correspondent bank.

Usually, UK local transfers are instant or can take up to 24 hours on business days or by the end of the next business day for transfers made at the weekend and bank holidays.

SEPA and International transfers (SWIFT) aren’t instant and can take 1-4 business days to arrive.

The time frame for a transfer to arrive depends on the destination, time zones and different banking procedures, this is something we have no control over.

Some banks may also route the money via an intermediary bank if there is no direct relationship between your bank and the destination bank. This can also make the process slower.

If your transfer has taken longer than expected, please contact our Customer Support Team via our Intercom Live Chat or email at help@blackthorn.finance proving the proof of payment, please check this FAQ for more information.

Sorry, we currently do not offer cash deposits into your account.

We offer the following payment options, depending on the account you have, where you are sending the funds, the currency and the amount you are transacting. We will always endeavour to pick the fastest and most cost-effective route.

We utilise the following options:

• BACS

• Faster Payments

• SWIFT

• SEPA

• CHAPS

Using the Mobile App:

• Log in to the App

• Click the Send Money button

• Select Blackthorn Client

• Allow contacts by clicking on phone book – it will redirect you to your App setting permission, make sure that the contacts are allowed

• Once allowed you will see all your contacts, if your contact doesn’t have a Blackthorn account, you will see Invite next to the number. If not, they already have a Blackthorn account, so you can send them money

• Enter the amount you want to send (please note: you can only send in GBP/Sterling) and leave a message if you want to and click on Send

• You will have a confirmation screen, to double check the payment details and click on Confirm

Using the Web Portal:

• On the Dashboard click Payments & transfers

• Click on the To another client tab

• Chose the account where you want to send the funds

• Enter the amount and currency you want to send

• Find the recipient by entering the phone number (including the prefix) or email address or account number – once done click Continue

• You will have a confirmation screen, to double check the payment details - click on Confirm (or you can Save it as Draft and do it in a second moment)

• You will need to enter the 7-digit number that you will receive on your registered mobile number by text or on your authenticator app (depending on what you set up), a pop-up will confirm that the transfer has been accepted.

Individual accounts are currently linked to the platform you are signing up with, this means that if you signed up/logged in via the App you can only access it through the App, same for the Web Portal.

After making a transaction, you can download the proof of payment:

Using the Mobile App:

• You can download it by going in History

• Click on the transaction you want the proof of, a pop-up will open with the transaction details

• Click on Receipt to get or share the transaction’s details

Using the Web Portal:

• You can download it from your Payments & Transfers activities in your “Dashboard”

• Click on the transaction you want the proof of, a pop-up will open with the transaction details

• At the bottom of this pop-up, you can download the proof of payment (or you can copy the transaction ID)

Please note: we only share the End-to-End ID showing that the payment was delivered to the beneficiary. The End-to-End reference provided is the UETR. This is the Unique End Transaction Reference that represents the MT103 universally. If needed, you can present this to the beneficiary and they can use it to identify the payment. From Nov 2022 all SWIFT participants will be on ISO 20022 using XML2 messages (https://www.swift.com/standards/iso-20022). Blackthorn is already using ISO20022, we are not on a FIN messaging system.