Help Center

Using the Mobile App:

You will receive a notification on the last day of the month that your statement is available for you on your App, currently you cannot download a custom statement on the Mobile App.

Using the Web Portal:

• Log in to the Web Portal and click on Payments & Transfers

• Select All accounts or the account you want to create the statement for

• Click the Sort by date icon (the calendar icon on the right side) and select a date range

• Click the Save or print icon (the download icon on the right side) and choose between:

  • Save as XSL (for Excel)

  • Save as PDF

  • Print

Individual accounts are currently linked to the platform you are signing up with, this means that if you signed up/logged in via the App you can only access through the App, same for Web portal.

Using the Mobile App:

You cannot currently schedule payments on the Mobile App.

Using the Web Portal:

• Log in to the Web Portal

• Click on Payments & Transfers

• When you fill in the details to complete a transfer, you have the ability (at the end of the form) to schedule the payment by checking the box Schedule Payment.

• Choose date and time

• Click Continue

Individual accounts are currently linked to the platform you are signing up with, this means that if you signed up/logged in via the App you can only access through the App, same for Web portal.

It depends on the destination and the recipient bank. Below is an estimated time range for each destination:

• To another Blackthorn account – instant

• To an UK Local account – normally instant, but can take up to 2 hours

• To a European account – typically 1-4 working days

• To an international account – typically 1-4 working days

If your payment has taken longer than these estimates, please contact the Support Team via our Live Chat or email at help@blackthorn.finance providing the following information:

Using the Mobile App:

• The proof of payment: you can download it by going in the History tab

• Click on the transaction you have questions about, a pop-up will open with the transaction details

• Click on Receipt to share the transaction’s details

Using the Web Portal:

• The proof of payment: you can download it from your Payments & Transfers activities in your dashboard

• Click on the transaction you have questions about, a pop-up will open with the transaction details

• At the bottom of this pop-up you can download the proof of payment (or you can copy the transaction ID) and send this to us to investigate further

Swift is a messaging system that runs on a network of financial institutions.

It is used by banks worldwide to communicate information on financial transactions in a secure and standardised way.

BIC stands for Bank Identifier Code. It's a set of digits that represents a bank branch for international payments on the SWIFT network.

An IBAN is a unique identifier for your account that shows the BIC Code and country to which your IBAN belongs.

If you have a problem with a transaction or payment, please contact the Support Team via our Intercom Live Chat or email at help@blackthorn.finance.

For incoming payments, please provide the following information:

• The proof of payment from the account you made the payment from, this should show:

  • Amount and currency

  • Date and time of the transfer

  • Transaction ID or UETR number (it would be an alphanumeric code such as 1a111a11-11a1-1aa1-1111-1111a1111111)

or

• You can request the paying institution/bank to trace the payment with the Transaction ID or UETR (Unique End-to-end transaction reference, this is a string of 36 unique characters). They'll be able to see the transactional details between your bank, the corresponding bank into which funds are being deposited, as well as identify the wire transfer's current location

For outgoing payments, please provide the following information:
Using the Mobile App:

• The proof of payment: you can download it by clicking on History

• Click on the transaction you have questions about, a pop-up will open with the transaction details

• Click on Receipt to share the transaction’s details

Using the Web Portal:

• The proof of payment: you can download it from your Payments & Transfers activities in your “Dashboard”

• Click on the transaction you have questions about, a pop-up will open with the transaction details

• At the bottom of this pop-up you can download the proof of payment (or you can copy the transaction ID) and send this to us to investigate further

Using the mobile App:

• Log into the App

• Click on Send Money

• Select between To Blackthorn Client and UK Local Transfer.

• Enter the amount, currency For UK Local Transfer, you will need to choose Faster Payment, and click Send

• You will need to choose between Personal and Business, enter the account details of the recipient, and click on Next

• You will have a summary screen, to double check the payment details - click on Send

• You will see a confirmation screen - click on Confirm

• Your payment has been processed

Using the Web Portal:

• You can send payments in GBP and Multi-Currency payments

• Log in to the Web Portal

• Click on Payments & Transfers, you will see different tabs to choose from

• Select between To my account, To another client, UK Local, European, International

• Enter the amount, currency and the account details of the recipient. For UK Local payments, as payment method choose FPS (Faster Payments).

• Once filled the required information, select Continue

• You will have a confirmation screen, to double check the payment details - click on Confirm (or you can Save it as Draft and do it in a second moment)

• You need to enter the 7 digit-number that you will receive on your registered mobile number by text or on your authenticator app (depending on what you set up), a pop-up will confirm you that the transfer has been accepted.

Individual accounts are currently linked to the platform you are signing up with, this means that if you signed up/logged in via the App you can only access through the App, same for Web portal.

Using the Mobile App:

Once you complete a transfer, the recipient will be added automatically to the Recipients list, this will show the next time you click on the Send Money button and you will be able to use it for the next transfers, so you don’t need to enter the same details in future.

Using the Web Portal:

When you fill in the details to complete a transfer, you have the ability (at the end of the form) to save the recipient as template by checking the box Set Template name.

Or, you can directly add the recipient as Template as follow:

• Log in to the Web Portal

• Click on Payments & Transfers, you will see different tabs to choose from

• Select the Templates tab and click on Create template

• Select the Template payment method

• Fill in the details (this includes the amount, which will be captured for future transfers, however, can be modified every time you do a transfer to this recipient) and Save

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Using the Mobile App:

• On the “Home” page, click on View Details

• You will be able to see your Account number, Sort code, IBAN and SWIFT/BIC depending on the available currencies on your account

• Click on the Share or Copy icon

Using the Web Portal:

• Once you are logged in click See all accounts

• The account details (account number, sort code, IBAN and SWIFT/BIC depending on the available currencies on your account) are displayed below each account name for you to copy or share.