Frequently Asked Questions
- General
- Setting up my account
- Profile
- Transactions and payments
- Currencies Exchange
- Corporate Accounts
- Individual Accounts
Can’t find the answer you’re looking for? Reach out to our customer support team via email on help@blackthorn.finance
Your funds are credited to your account as soon as it's received from the correspondent bank.
If your incoming payment has not arrived yet to your account, and it’s taking longer than 24 hours on business days for UK local transfers and 1-4 business days for SEPA and International transfers (SWIFT), please contact the Support Team via our Intercom Live Chat or email at help@blackthorn.finance providing the following information:
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The proof of payment from the account you made the payment from, this should show:
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Amount and currency
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Date and time of the transfer
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Transaction ID or UETR number (it would be an alphanumeric code such as 1a111a11-11a1-1aa1-1111-1111a1111111)
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or
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You can request the paying institution or remitting bank to trace the payment with the Transaction ID or UETR (Unique End-to-end transaction reference, this is a string of 36 unique characters). They'll be able to see the transactional details between your bank, the corresponding bank into which funds are being deposited, as well as identify the wire transfer's current location
